Delivery Policy

This Delivery Policy explains how dispatch, delivery coordination, site access, unloading, and delivery-related responsibilities are handled for precast concrete products supplied under the AR Precast brand, operated by HBR Global Industries.

Precast concrete products are heavy, bulky, and site-sensitive. Proper delivery coordination is important to reduce delays, avoid material damage, and ensure smoother unloading at the customer’s project location.

AR Precast supports delivery enquiries across Gurugram, Delhi, and nearby Delhi NCR project locations depending on product type, order quantity, vehicle availability, route feasibility, and delivery coordination.

Delivery to a specific location is not automatically guaranteed. It will be confirmed based on order details, vehicle access, quantity, route, and practical dispatch feasibility.

Delivery charges may be quoted separately unless the quotation or order confirmation clearly mentions that freight or delivery is included in the product rate.

Delivery cost may depend on product type, total quantity, total load weight, vehicle type, delivery distance, route condition, site access, unloading time, and urgency.

Any toll, entry charge, waiting charge, additional loading/unloading charge, parking charge, return trip charge, or special vehicle requirement may be charged separately where applicable.

Delivery timelines are shared based on product availability, production status, curing/handling readiness, vehicle availability, route condition, and delivery schedule.

Any timeline shared before order confirmation is an estimate and may change based on production, weather, traffic, transport, site readiness, or other practical factors.

AR Precast will make reasonable efforts to coordinate delivery as discussed, but exact delivery time may vary due to transport, traffic, route restrictions, loading delays, or customer-side delays.

The customer must share the correct delivery location, contact person name, mobile number, Google Maps location if available, site access details, unloading readiness, and any vehicle restriction before dispatch.

The customer should clearly inform AR Precast if the site has narrow roads, height restrictions, weak approach roads, restricted entry timings, gate restrictions, parking limitations, basement delivery, labour restrictions, or other unloading challenges.

Incorrect or incomplete delivery information may cause delay, failed delivery attempt, extra transport cost, waiting charges, return charges, or rescheduling charges.

The customer is responsible for ensuring that the delivery vehicle can safely reach the unloading point or the nearest practical unloading location.

Unless specifically agreed in writing, unloading labour, machinery, forklift, crane, hydra, trolley, site handling, or material shifting inside the site is the customer’s responsibility.

If the vehicle cannot reach the desired unloading point due to road, gate, space, height, entry, or site restrictions, material may be unloaded at the nearest safe and practical point as mutually discussed.

The customer or customer representative should be available at the delivery location at the agreed time to receive and verify the material.

If the vehicle is kept waiting due to customer-side delay, site access issue, unloading delay, labour unavailability, payment delay, or incorrect location, waiting charges may apply.

If delivery fails due to incorrect location, restricted access, customer unavailability, refusal to accept material, or lack of unloading arrangement, additional transport, return, storage, reloading, and redelivery charges may apply.

The customer or customer representative should inspect the material at the time of delivery or pickup.

Quantity, visible breakage, wrong product, wrong thickness, wrong colour, or major visible defects should be reported immediately before installation, use, cutting, fixing, or further movement at site.

Photos, videos, delivery challan details, invoice/order reference, affected quantity, and delivery location may be required for verification.

Precast concrete products are heavy and may be affected by loading, transport, unloading, stacking, and site handling. AR Precast takes practical care during loading and dispatch, but customer-side unloading and site handling must also be done carefully.

Visible damage at the time of delivery should be reported immediately. Verified product damage or supply-related issue may be handled as per the Cancellation & Refund Policy.

Damage caused after delivery due to improper unloading, rough handling, restacking, dragging, dropping, site vehicle movement, weak storage base, incorrect installation, or third-party handling may not qualify for replacement, exchange, or refund.

For larger orders, AR Precast may deliver material in multiple trips or partial dispatches depending on production readiness, stock availability, vehicle capacity, loading feasibility, and customer requirement.

Partial delivery may also be planned when the customer site cannot receive the full quantity at once.

Balance delivery will be coordinated based on production, availability, payment status, vehicle planning, and site readiness.

Delivery may be delayed due to production constraints, curing/handling readiness, labour availability, vehicle availability, traffic, route restrictions, weather, government restrictions, payment delay, site access issues, or force majeure events.

AR Precast will try to inform the customer about major expected delays where reasonably possible.

Delay in delivery does not automatically qualify for cancellation, refund, penalty, or compensation unless specifically agreed in writing.

If the customer arranges their own pickup, the customer or transporter is responsible for vehicle suitability, loading coordination, transport safety, tying/packing if required, route safety, and unloading at destination.

Once material is handed over to the customer or customer-arranged transporter, risk related to transport, handling, transit damage, unloading, and site movement may shift to the customer unless otherwise agreed in writing.

The customer should inspect material before pickup and report visible issues immediately.

Delivery may be subject to payment terms agreed at quotation or order confirmation stage.

AR Precast may hold dispatch if payment, advance, balance amount, delivery charges, or order confirmation details are pending.

Any change in quantity, product, colour, finish, thickness, or delivery location after order confirmation may affect delivery timeline and charges.

For delivery coordination, failed delivery, shortage, damage, or dispatch-related support, contact AR Precast with order details, product details, delivery date, vehicle details if available, affected quantity, photos or videos, and project location.

Primary phone / WhatsApp: 9217710014

Public email: info@hbrglobalindustries.com

Escalation phone: 8800711118

Escalation email: harun@hbrglobalindustries.com